Refund Policy
Last updated: December 6, 2024
Important Notice
Please read this refund policy carefully before making a purchase. By purchasing our services, you acknowledge that you have read and agree to this policy.
General Refund Policy
At Graspeo, we strive to provide high-quality AI-powered quiz and flashcard generation services. Our general refund policy is as follows:
- Standard Policy: All purchases are final and non-refundable unless otherwise required by applicable law
- Service Quality: We are committed to delivering the service as described on our website
- Fair Evaluation: Refund requests are evaluated on a case-by-case basis
Eligible Refund Scenarios
We may issue refunds in the following situations:
Technical Issues
If you experience persistent technical problems that prevent you from using our service, and we are unable to resolve them within a reasonable timeframe
Service Failure
If our service fails to deliver the core functionality as described (quiz and flashcard generation)
Duplicate Charges
If you were accidentally charged multiple times for the same purchase
Billing Errors
If there was an error in the billing amount or subscription tier
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Change of mind after purchase
- Unused credits or unused subscription time
- Failure to cancel subscription before renewal
- Dissatisfaction with AI-generated content quality (as AI results may vary)
- User error or misunderstanding of service features
- Violation of our Terms of Service resulting in account termination
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- 1
Contact Us Within 7 Days
Send an email to support@graspeo.com within 7 days of your purchase
- 2
Provide Required Information
Include the following in your email:
- Your account email address
- Order/Transaction ID
- Date of purchase
- Detailed reason for refund request
- Screenshots or evidence of the issue (if applicable)
- 3
Wait for Review
Our team will review your request within 2-3 business days and respond with a decision
Refund Processing
Processing Time
Approved refunds will be processed within 5-10 business days
Refund Method
Refunds will be issued to your original payment method
Subscription Cancellation
You may cancel your subscription at any time:
- Upon cancellation, you will retain access to paid features until the end of your current billing period
- No refunds will be provided for the remaining time in your current billing period
- You will not be charged for subsequent billing periods after cancellation
- To cancel, go to your Account Settings or contact support@graspeo.com
Contact Information
For refund requests or questions about this policy, please contact us:
This refund policy is subject to change. We will notify users of any significant changes via email or website announcement. Your continued use of our service after changes constitutes acceptance of the updated policy.